The hottest Avaya contact center technology provid

2022-09-22
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Avaya contact center technology provides key support to assist the Hong Kong Association of secure tenure for the elderly

the staff of the society of secure tenure for the elderly (schsa) can quickly access appropriate information and help them provide timely and appropriate services for the elderly

the new platform is flexible and easy to expand to cope with the future user growth and needs caused by the aging population in Hong Kong

the elderly can connect to the society of secure tenure for the elderly through various channels, Enjoy high-quality services

Hong Kong - in the face of the growing elderly population in Hong Kong, the elderly secure tenure Association adopts the leading contact center technology provided by Avaya, a global supplier of enterprise communication and collaboration systems and services, to meet future needs. The association of secure tenure for the elderly uses the Avaya contact center solution to connect more than 200 staff to strengthen their services for the elderly community in Hong Kong

as a social enterprise and non-profit charity, the elderly housing association is committed to improving the quality of life in the elderly community through the application of technology and people-oriented services and innovative methods

the "safe service" of the Association for the elderly, including Ping An bell R, Ping an R, portable treasure R and smart ping an R, receives nearly 730000 calls every year. In addition to emergency support, users of "safe service" can contact the 24-hour call and care service center to check the weather and consult daily life related information

with Avaya contact center solution, staff can quickly obtain user information and provide timely and appropriate services. For example, Avaya solution has long been connected to the customer relationship management platform of the elderly housing association. When there is a call, the system will automatically identify the personal data of the caller. If the caller needs emergency service, this function can provide the most appropriate assistance

based on Avaya aurar communication manager and Avaya aura call center elite technology, automatic backup server ensures smooth communication and services. Avaya solution can provide the best performance and connectivity content, which is characterized by covering graphene and 2D material projects. The Association for secure tenure for the elderly deploys both digital and traditional services to facilitate a smooth transition and further enhance business stability to ensure that users will receive the support services they need

in addition, Avaya's scheme enables the association of secure housing for the elderly to centralize and coordinate all channels of mobility, consolidation or interconnection, so that users can interact more with the center to meet the needs of providing all-round services in the future

the Association for secure housing for the elderly can easily manage information from multiple channels and on a single platform, including interactive calls and self-service. The greater the stress, the greater the use of programs. The elderly connect with the elderly housing association through various channels and receive high-quality services. The system can also be easily extended to meet future needs and growth

introduction

"the association of secure tenure for the elderly uses cutting-edge technology to improve the quality of life of the elderly, and a reliable system is crucial to our" safe service ". We are happy to adopt Avaya's solution. With the application of its communication function, we can provide considerate services according to different needs in the future."

-- Ms. Guan Xuemei, general manager of the elderly housing association

"the elderly in Hong Kong work hard and devote their lives, and deserve the best life after retirement. The Ping An bell service of the elderly housing association has helped the elderly in Hong Kong to live at home for many years. We are honored to be part of this important service and provide better care and help to" strengthen the layout of cutting-edge materials "for more and more elders in the society."

-- Mai Qiming, managing director of Avaya Hong Kong

about Avaya

Avaya is a supplier of enterprise communication and collaboration systems. Provide unified communications, contact centers, data solutions and related services to global business and government institutions

about the secure tenure Association for the elderly (schsa)

the elderly secure tenure Association (schsa) was established in Hong Kong in 1996 with the support of a group of enthusiastic people. It is a self financing social enterprise and non-profit charity. The association is committed to improving the quality of life of the elderly community through the application of technology, people-oriented services and innovative methods

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